The 7 Skills

Research has shown that there are seven important skills that you can develop to help you avoid conflict with your manager, do better work, and advance your career faster.  These skill areas are critical to your success at work.


Cover-WRAThe Workplace Readiness Assessment

Measures seven key areas that have a significant impact on your success in the workplace and provides a score based on the average responses of your of your peers.

If you are a Millennial (born 1983 – 2001)

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Skill 1: Build a Relationship

Take initiative for building a better working relationship with your managers and leaders by changing perceptual position, showing appreciation, matching communication and actively listening.

Skill 2: Ask for the Details

Actively seek direction on the work you’re responsible for. Ask who, what, when, where, and how, as well as seek out examples of what good work looks like.

Skill 3: See the Big Picture

Increase your organizational awareness by tapping into the experience and expertise of your managers, mentors and peers. Ask why a task or process exists and identify its impact on the organization.

Skill 4: Know When to Focus

Balance your ability to do several things at once by concentrating your energy, attention and enthusiasm each important project or outcome. Be aware of distractions when communicating.

Skill 5: Go for Feedback

Improve your performance by getting direct, honest feedback from your leaders, mentors and peers. Actively listen and avoid being defensive, then consider your response or next step. See all feedback as an opportunity.

Skill 6: Be Accountable

Send the message that you can be counted on by taking ownership of the results you are responsible for. Identify who will be a!ected by your work, agree on how you will measure success, and avoid making excuses or placing blame.

Skill 7: Recognize Your Value

Align your values, abilities and expectations with those of your organization in order to make the right contribution for the right reward. Avoid making assumptions about your value to the organization.